Please note:
* In most cases, the package will be delivered within the estimated arrival time. The shipping time is an estimate and begins from the order payment date, but it may take longer than the expected date due to an invalid address, customs clearance procedures or flight changes, weather conditions and other external factors, especially if it includes special items such as pre-sales or personalized items. Please check the tracking information for the most accurate delivery date.
* You will receive an email when your order has been shipped. The email includes a tracking number. You can check the status of your order from "My Account". Click on "My Orders" to view the order status and obtain the tracking number.
* GLASSES, MASKS, SHOES, COSMETICS, WATCHES, SCREEN PROTECTORS, PENS AND RELATED PRODUCTS CANNOT BE SHIPPED BY EXPRESS.
* The requested products may come from different warehouses. To ensure logistics punctuality, we ship products from the same warehouse together.
* Products labeled "no free shipping" do not participate in the free shipping amount calculation. The actual shipping cost may vary due to product characteristics and policy. To know the final shipping cost, check the Order Confirmation page.
If your package has not been delivered within the estimated timeframe, please contact customer service within 90 days from the payment date so that the aforementioned issues can be resolved. Please note that 1) If the tracking information indicates that your package has been delivered but you have not received it, or 2) Your package includes missing/incorrect items or other logistical issues, you must contact us within 60 days from the delivery date shown on the tracking information page. For product warranty inquiries, please consult the
【Terms and Conditions】 for more details.
* Please click the "Confirm delivery" button within 6 months (from the shipping date). After this date, the button will turn gray and cannot be used to obtain additional points.
* Express shipping orders with multiple items will incur higher handling costs at the warehouse. A processing fee of 310 MXN will be charged for every 20 items.
* The package we send will not involve extra charges for shipping your order. If the carrier contacts you requesting payment, please do not agree. If you have already paid, please take a photo of the payment receipt with the package and we will send it to our customer service team for verification.
* The actual shipping time may vary depending on the product. Check the estimated delivery date shown on the order placement page.
During peak sale season, the shipping time of your package(s) may take a little longer. Thank you for your patience. Please go to "My Orders">"Tracking" to track your order.
Cancelling items may affect your order's eligibility for free shipping. If, after cancellation, your order no longer meets the criteria for free shipping, you will need to pay the corresponding shipping fee.