What is the refund method?
1. The refund will be sent to your SHEIN wallet or to the original payment method if it was made via credit/debit card or PayPal, according to the refund method you have chosen.
2. If you did not select a refund method, we will proceed according to your choice in the refund history.
Note: Orders paid with SHEIN Electronic Gift Card ("E-Gift Card") will return to the E-Gift Card by default. For merchant orders, refunds to the Wallet are not supported.
When and how will I receive my refund?
Once the refund has been processed, you will receive a refund notification email. The refund time depends on your selected refund method and your bank.
| Refund method | SHEIN refund processing time | Financial institution processing time | |
|---|---|---|---|
 | SHEIN Gift Card | Within 24 Hours | / |
 | SHEIN Wallet | Within 1 Hour | / |
 | PayPal | Within 24 Hours | 2-5 business days |
 | OXXO | Within 24 Hours | 1-3 business days |
 | Mercado Pago | Within 24 Hours | 1-7 business days |
 | Credit/Debit Card | Within 24 Hours | 5-15 business days (sometimes up to 30 days) |
How can I receive a refund if my credit/debit card is no longer valid or has expired?
For security reasons, the refund will only be processed to the original card from which the payment was deducted.
If your original card has expired or is no longer valid, you can contact the card issuer (your bank or card company) for assistance; they will still be able to receive the money on your behalf and provide you with the most appropriate solution.
How can I check/find and use my wallet?
Log in to your SHEIN account → My Assets to check if your refund has been applied to your 'Wallet'. Make sure to log in to the correct account and then click on " My Wallet ".
Wallet balances can be used on your next purchase or can be withdrawn and returned to your original payment method, if said method was via credit/debit card or PayPal.
What is the ARN?
ARN stands for Acquirer Reference Number. Some debit/credit cards will generate the ARN when the refund is successful. The ARN will be displayed on the 'Refund Details' page and we will also send you an email to inform you about the ARN.
If you have not received your refund within the standard timeframe, use the refund's acquirer reference number to contact your bank for more information and status updates.
Why is the amount received less than the refund amount?
1. The bank charges a fee.
2. Refunds are used to deduct installment payment fees (monthly payments).
3. The refund is for the actual price paid, not the sale price in case the product price has changed.
If you receive less than the original amount, you can contact your bank to verify the above scenarios.
Note: the original shipping cost, shipping guarantee, and handling fee are non-refundable.